Refund Policy

Returns

We firmly believe in the value of our products and hope you will not find a reason to have to return them. If you feel you need to return your goods, please contact us on info@dermatology-m.co.uk within 14 days of receipt of order, so that we can authorise your return.

Once your return is authorised, please return your item(s), along with a printed receipt or invoice confirming your original purchase, to us by mail in its original condition within 14 days of authorisation.

Please note that products must be unused and in saleable condition. We are unable to refund any items returned to us with broken seals or damaged packaging.

Shipping & Handling Charges

You will be required to arrange and pay for the return of the items to us. We recommend you return items with a trackable shipping service and obtain Proof of Postage. Please retain this as proof that you returned the goods, in the unlikely event that we do not receive the returned parcel

Damages / Broken Goods

If the goods you receive are damaged or faulty, or have arrived in an unsatisfactory condition, we can authorise a return.

Please notify us immediately by emailing info@dermatology-m.co.uk. To ensure prompt resolution, please provide your order number and keep the box, packing materials and damaged items for inspection, and provide photographic evidence to support your claim.

You may need to return all goods including damaged packaging for inspection to 
qualify for an exchange.

Refund Method

Refunds are issued based on the payment method used at the time of purchase. Refund requests will be processed as soon as returned goods are received. It may take 2-3 business days for refunds to display on your credit card statement.